Fixed term maternity leave backfill position, 60.8 hours per fortnight (with additional hours as required).

The Support Services Assistant is a key role within the Support Services team, the primary function of the role is to ensure that support services are scheduled/delivered to service users as per their individual service agreements.

In this role you will allocate support workers to client support services in line with client preferences, staff regular rostered hours, and SCHADS award requirements.

  • Schedule support workers to meet client needs and in line with client service agreements
  • Ensure all client profile information is entered into Client Management System and updated where needed. Maintain information in scopes on Client Management system.
  • Communicate schedules – in a timely, efficient and respectful way ensuring any
    changes are communicated. Maintain up to date records of these communications
  • Maintain records of support provided including time adjustments of support hours,
    kilometres, and other allowances as required.
  • Ensure staff have appropriate resources to complete their shift e.g. car bookings (if
    required) and monitor availability of resources to ensure they are well utilised.
  • Work with key stakeholders internally and externally for the provision of quality
    support services; with a focus on the client, their HCP provider, escalating any
    issues of concern to Service Delivery Manager.
  • Regularly review scheduling systems and seek to improve efficiency and
  • Manage the day-to-day monitoring and answering of phones and emails

For a position description please contact:

Enquiries and applications including a resume to cover letter to:

Our programs and events are held on the lands of the Taungurung people and we wish to acknowledge them as Traditional Owners. We would also like to pay our respects to their Elders, past, present and emerging and Aboriginal Elders of other communities who may be here today.

We acknowledge that we are on Taungurung Country. We hereby express our respect for the Taungurung people, who are the Traditional Owners of the land on which we are based. We pay our respects to their leaders and Elders past, present and emerging, for they hold forever the memories, traditions, culture and hopes of all Taungurung people. We express our gratitude for the sharing of this land.

Menzies Support Services is committed to safe and inclusive places, policies and services for people of LGBTIQ communities.

Menzies Support Services is committed to safe and inclusive places, policies and services for people of LGBTIQ communities.

Menzies Support Logo Transparent

Phone us:

03 5772 1888

ABN: 51 724 115 911. Dame Pattie Menzies Centre Inc. is a registered charity with the ACNC. Incorporation number: A0008477W.

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