Fixed term maternity leave backfill position, 60.8 hours per fortnight (with additional hours as required).

The Support Services Assistant is a key role within the Support Services team, the primary function of the role is to ensure that support services are scheduled/delivered to service users as per their individual service agreements.

In this role you will allocate support workers to client support services in line with client preferences, staff regular rostered hours, and SCHADS award requirements.

• Schedule support workers to meet client needs and in line with client service agreements
• Ensure all client profile information is entered into Client Management System and updated where needed. Maintain information in scopes on Client Management system.
• Communicate schedules – in a timely, efficient and respectful way ensuring any
  changes are communicated. Maintain up to date records of these communications
• Maintain records of support provided including time adjustments of support hours,
  kilometres, and other allowances as required.
• Ensure staff have appropriate resources to complete their shift e.g. car bookings (if
  required) and monitor availability of resources to ensure they are well utilised.
• Work with key stakeholders internally and externally for the provision of quality
  support services; with a focus on the client, their HCP provider, escalating any
  issues of concern to Service Delivery Manager.
• Regularly review scheduling systems and seek to improve efficiency and
  effectiveness.
• Manage the day-to-day monitoring and answering of phones and emails

For a position description please contact: careers@menziessupport.org.au

Enquiries and applications including a resume to cover letter to: careers@menziessupport.org.au